SHIPPING POLICY

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Times

Delivery times may vary depending on your location, shipping carrier, and other circumstances.

For orders shipped within the United States:

Estimated delivery: 7–14 business days

International orders may require additional time depending on the destination country and customs processing.

Please note that all delivery times are estimates and are not guaranteed.

3. Tracking Information

Once your order has been shipped, tracking information will be provided when available.

Please allow some time for tracking information to become active after your order has been dispatched.

4. Shipping Delays

Sleighly is not responsible for delays caused by shipping carriers, customs processing, weather conditions, incorrect shipping information, or circumstances beyond our reasonable control.

If your order is significantly delayed, please contact us at lunea.avira@gmail.com and we will assist you in checking the status of your shipment.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you provide an incorrect or incomplete address, please contact us as soon as possible. We will do our best to update the information before the order is shipped, but we cannot guarantee that changes will be possible after processing.

6. Lost or Damaged Packages

If your package appears to be lost, damaged, or incorrectly delivered, please contact us at lunea.avira@gmail.com with your order number and relevant details.

We will work with the shipping carrier to investigate the issue and determine the appropriate solution.

7. Customs and Import Fees

International orders may be subject to customs duties, taxes, or other import charges imposed by the destination country.

Where applicable, these charges are the responsibility of the customer.

8. Contact Us

If you have any questions regarding your order or shipping, please contact us:

Sleighly
Email: lunea.avira@gmail.com