Privacy policy
Refund & Return Policy
Last updated: September 30, 2026
At Sleighly, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order, subject to the conditions below and any mandatory consumer rights applicable to your location.
Returns
To be eligible for a return, the item must:
- Be unused and in the same condition in which you received it.
- Be returned with its original packaging and accessories, where applicable.
- Include proof of purchase or your order number.
To request a return, contact us at:
Please do not send an item back before contacting us and receiving return instructions.
The return address will be provided after your return request has been reviewed. Return addresses may vary depending on the product and fulfillment location.
Return Shipping
Unless otherwise required by applicable law:
- If you are returning an item because you changed your mind or no longer want it, you are responsible for the return shipping cost.
- If the item is defective, damaged, incorrect, or materially different from what you ordered, Sleighly will cover the reasonable return shipping cost or provide an appropriate remedy.
Damaged, Defective or Incorrect Orders
Please inspect your order after delivery.
If your item arrives damaged, defective, or incorrect, contact us at lunea.avira@gmail.com as soon as reasonably possible with your order number and photos showing the issue.
Depending on the circumstances, we may offer a replacement, repair, refund, or another remedy required by applicable law.
Non-Returnable Items
Certain products may not be eligible for our voluntary 30-day return policy where permitted by law, including:
- Personalized or custom-made products.
- Products that have been used, altered, or damaged after delivery.
- Sealed products that are not suitable for return for health or hygiene reasons once opened.
- Perishable products.
- Gift cards, where applicable.
These exclusions do not affect any mandatory consumer rights that apply under local law.
European Union — 14-Day Right of Withdrawal
If you are a consumer in the European Union, you generally have the right to withdraw from an online purchase within 14 days of receiving the goods, without providing a reason, subject to applicable legal exceptions.
This statutory right exists separately from our voluntary 30-day return policy.
Where the right of withdrawal applies, we will process the refund in accordance with applicable EU consumer law.
EU consumers also retain their applicable statutory rights concerning defective or non-conforming goods, including the legal guarantee applicable to goods.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process the refund.
If a refund is required because we cannot fulfill an order within the applicable promised timeframe, we will provide the refund and other options required by applicable law. For U.S. online orders, sellers must have a reasonable basis for advertised shipping times and must provide appropriate options when they cannot meet those commitments.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible at:
We will attempt to cancel the order before it is shipped.
Once an order has been shipped, it may no longer be possible to cancel it, and the applicable return procedure will apply.
International Customers
Sleighly accepts orders from customers in countries where our products are available for delivery.
Customers outside the seller's home country may be responsible for applicable customs duties, import taxes, or other charges imposed by their country, where applicable and legally permitted.
Nothing in this policy limits any mandatory consumer protection rights applicable in the customer's jurisdiction.
Contact
For questions regarding returns, refunds, cancellations, or defective products:
Sleighly
Email: lunea.avira@gmail.com